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To change your email address, please contact us at [email protected] from the new email you wish to register. For security, include a copy of your valid ID (Passport, National Identity Card, or Driver’s Licence) along with your full name as registered on the account, date of birth, current registered email address, and the last deposit method used.

Withdrawal times depend on the method you choose. If your account is verified and you use an eligible payment option, withdrawals can be processed instantly 24/7, with your funds usually arriving in a few minutes. For all other methods, we aim to process withdrawals within two working days.

You can view the available deposit options on our Payment Methods page, or by logging into your account and checking the Cashier. Please note that available methods may vary depending on your country or region.

As a licensed and regulated casino, we must ensure that all players are of legal age, play responsibly, and use legal funds. To meet these requirements, we may ask for additional documents to confirm your identity, address, or source of funds once certain thresholds are reached. Verification is usually quick through our tool, and verified players can benefit from faster withdrawals.

No. For security reasons, the payment method used on your account must be registered in your own name. The name on the payment method must always match the name on your casino account.

You can check your account limits by logging in and visiting My Profile. Under Sensible Play Settings, select Set safe limits on play. If you lower your limits, the change takes effect immediately, while any increase will only apply after 24 hours.